Overview

Due to industry regulations, all websites must have a viewable privacy policy and refund policy.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Return

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. 

There are certain situations where only partial refunds are granted:

• • • Any item not in it’s original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at eumark@eumark.de.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eumark@eumark.de and send your item to us with details we provide after e-mail confirmation.

Delivery Policy

All orders are subject to product availability. We have all offered products on stock 99.99% time.  If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

SHIPPING

We make shipping in 3-5 working days, and provide tracking number when we get it. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, here is our expected delivery timeframe terms: Free shipping is postal service and take 5-15 working days. DHL for shipping takes 5-7 working days Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, nd the number of items ordered, and in addition, your order may be delivered in separate shipments.

ADDITIONAL TAXES AND CHARGES

You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

Delivery Policy for Services

Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of the performance of the services. The services will be deemed to be successfully delivered to you upon the performance of the services

Shipping returns

To return your product, you should mail your product to us, after e-mail confirmation eumark@eumark.de.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at eumark@eumark.de for questions related to refunds and returns.